Volunteer drivers are expected to treat their passengers with care and consideration being mindful of individual needs and offering help if necessary.
Collecting the Passenger
- Always arrive on time and have your ID card visible.
- Any unexpected mobility problems should be reported to the Co-ordinator.
- If appropriate ensure the house is secured before leaving.
- A driver is not expected to lift or push a wheelchair unless this has been previously agreed and does so at their own risk.
- Set car trip indicator before departure so you can keep an accurate check on mileage covered.
- Before setting off it is a good idea to check the passenger destination and if attending hospital check the appointment time and clinic.
- It may be helpful, but not essential for a driver to carry a mobile phone-this could assist with communicating with a passenger eg. when waiting to collect them, if there has been an unforeseen delay.
- Ensure all passengers are wearing seat belts.
- In the event of an accident ensure the passengers are not in a dangerous position and contact the emergency services. Report incident to the Co-ordinator asap.
- On arrival – Depending on the confidence and mobility of the passenger it may be necessary for a driver to accompany them into the hospital. Once inside a driver may continue with the passenger to the clinic. Drivers should make it clear to the passenger where they will collect them from.
- Waiting – It is not necessary for a driver to remain with the passenger at the clinic but occasionally an elderly or nervous client may need reassurance. In this case a driver is expected to provide this. It is impossible to give a guide to waiting times. It may be possible to ascertain the predicted length of appointment on arrival but not always.
- If the Co-ordinator knows in advance that an appointment will be in excess of 2 to 3 hrs then two journeys may be arranged.
- Parking – Although all hospitals are different there is usually a drop off point at the hospital entrance. A car may be left there for 10 to 15 minutes to give time for the driver to accompany the passenger to the appropriate clinic if necessary.
- The car must then be moved to the parking area. Always wear your identity badge and use your TH&W parking permit in Lincoln County Hospital if a stay of longer than 20minutes is needed. ( See reverse of parking permit for guidance on reimbursement from main reception desk.)
- If payment has to be made at other medical sites or elsewhere for parking, the cost must be met by the passenger.
Drivers must be aware that a passenger may be affected by treatment they have received (dizziness, impaired sight etc ) and should care for the passenger accordingly. A passenger must only be returned to their home or to a previously agreed address, unless they have told the Co-ordinator that they will not need a return trip. Request payment at conclusion of journey –mileage rounded up to nearest 45p (+ any parking charges incurred) and be prepared to give change.
Dropping off a Passenger
Care must be taken to return passengers safely at their home or other destination as agreed. Passengers with impaired mobility should be accompanied to the door and if returning home, assisted to unlock the door if necessary. Drivers may need to ensure that the passenger has entered their home or other destination safely before driving away.
- Drivers should not pay bills or collect pensions on behalf of someone else.
- Drivers should not assist in writing a will or acting as a witness.
- Drivers should not assist in filling in forms.
- Drivers should not give advice on benefits but should direct passengers to contact their local benefit office.
Gifts: The acceptance of gifts from those you are helping should be treated with caution. Gifts of chocolate or items of low value may be accepted with discretion but items of high value or sums of money should be refused.
CONFIDENTIALITY IN TERMS OF PERSONAL DETAILS OF BOTH PASSENGER AND OTHER VOLUNTEERS MUST BE RESPECTED AT ALL TIMES.